Water/Service Technician

Service Technician Responsibilities

 

Include:

  • Providing service and customer support during field visits or dispatches
  • Managing all on site installation, repair, maintenance and test tasks
  • Diagnosing errors or technical problems and determining proper solutions

 

Job brief

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

  • The tech would be responsible for installation of water machines, as well as running and maintaining machines.
  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Requirements

  • Proven field service experience
  • Basic knowledge of CRM system
  • Ability to troubleshoot, test, repair and service technical equipment in a timely manner with efficiency
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Mechanical Background
  • GED or high school diploma, technical schooling preferred

Starting rate is $12/hour, but commensurate on experience and certifications.