Network Support Technician

  • Location

    Albuquerque, United States

  • Sector:

    Information Technology

  • Job type:


  • Contact:

    Yasmin Baig

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


Network Support Technician

Albuquerque, NM

Pay Rate: $19.45/hour

Veteran Friendly Employer!

Our client is seeking an experienced Optical Network Terminal (ONT) Field Support Technician to join our team at Sandia National Laboratories in Albuquerque, NM.


General Duties:

Under general direction, the ONT Field Support Technician follows established procedures to configure and maintain hardware, operating software, and business applications; uses manual and automated methods to control information processing, identifies technical faults, and attempts initial problem resolution; participates in team problem solving and root cause analysis; composes and updates operational documentation such as checklists, procedure charts, and status reports; understands and complies with record keeping requirements, protocols, and standards; demonstrates general knowledge and proficiency with computing and/or telecommunications technologies; and recommends continuous improvement activities.


Specific Duties:

In this position, the ONT (Optical Network Terminal) Field Support Technician is responsible for replacing old ONTs with new ONTs throughout the Sandia, New Mexico site. Specifically, this position entails:

  • Removing old ONTs;
  • Installing new ONTs;
    • Replacing connectors if needed;
    • Ensuring a clean installation with all fibers and reconnect RJ-45 cables to affect proper cable management;
  • Ensuring the two (2) systems of records are updated via automated tools;
  • Ensure the Customer’s work area is restored after installation is completed.


Required Qualifications

The successful candidate must:

  • Be able to obtain and maintain a DOE ‘Q’ level security clearance;
  • Possess competent computer skills with emphasis on the applications required;
  • Be familiar with networking and network troubleshooting;
    • Familiarity with Fiber Networks;
    • Ability to troubleshoot minor network issues;
  • Request assistance from other team members when unable to restore customer’s network connectivity;
  • Be able to understand and follow instructions;
  • Be able to keep good records and update documents or reports as needed;
  • Possess a valid driver’s license is required;
  • Possess good written and verbal communication skills;
  • Be capable of lifting 50 pounds on occasions, crawl under desks, frequently bend, use hand tools, operate in dusty environments;
  • Be able to work periodically outside of normal work hours.

The successful candidate shall have a minimum of a high school diploma and 1+ years of experience providing technical IT support in a corporate setting. The candidate must also understand IT Service Management and delivery within an industry best practices framework such as ITIL.

Desired Qualifications

  • Familiarity with Sandia’s Tech Areas;
  • An active ‘Q’ or ‘L’ level security clearance;
  • Self-starter with the ability to effectively manage schedules and priorities;
  • Knowledge of GPON networks;
  • Familiarity with Sandia’s internal applications such as Mapping, Techweb, ICK