Field Service Technician

  • Location

    Richmond, United States

  • Sector:

    Engineering

  • Job type:

    Direct Hire

  • Contact:

    Yasmin Baig

  • Job ref:

    118

  • Published:

    about 1 year ago

  • Expiry date:

    2020-05-24

Field Service Technician

Richmond, VA

100% in the field; out of state travel involved

The Regional Field Service Technician is responsible for working to maintain utility & commercial inverters, PV Solar equipment and customer site equipment. Duties include but are not limited to: commissioning, troubleshooting, repairing, and analyzing utility & commercial inverter applications, regular working with low & medium voltage electricity, and maintaining excellent customer service activities while assigned at customer site(s).Commissions, troubleshoots, repairs, and analyzes utility & commercial inverters, PV Solar equipment and customer site equipment in the field, via email, and telephone.

  • Develops a detailed knowledge of SMA and other Utility & commercial inverter products, associated PV accessories, site equipment and third-party accessories that are sold by SMA or installed at a customer’s site for use with the inverters.
  • Maintains a working knowledge of the applicable National Electric and Electrical safety code(s) (NEC, NFPA70E, NESC, OSHA)
  • Regularly works with high voltage DC electricity, Low & Medium voltage three phase power, SCADA or 3rd party monitoring and the relevant software and firmware of the inverters site equipment.
  • Maintains a high level of customer satisfaction while striving to lower the costs of site service.
  • Working from heights, on ladders or lift equipment. Experience with forklifts is a plus.
  • Will work from Remote Home office and travel as required to SMA or customers sites.
  • Other duties as required or assigned.

Position Requirements:

An Associate’s Degree or applicable military training or experience in a technical field is strongly preferred.
At least 2 years experience in PV Solar and/or PV Solar O&M or at least 3 years of experience in electrical, electronic and/or network communications is preferred.
Electrical License or Electrical Contractors license preferred.

Additional Information:

  • Knowledge of solar and/or alternative energy markets is preferred.
  • Knowledge of National Electric Code(s) and Electrical Safety Code(s) is preferred.
  • Excellent verbal and written communication skills are required.
  • Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required.
  • Attention to detail and a high level of accuracy are required.
  • Ability to analyze and solve problems effectively.
  • Travel is required. Travel, hotel, and food expenses are paid for. Vehicle and tools provided.
  • Must be willing to work in variable weather conditions, lift potentially heavy equipment and complete physical labor tasks.
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