Desktop Support Technician

Desktop Support Technician

Onsite and Remote Opportunities

24/7 shifts available

Pay: $16.00-$18.50/hour* (shift differentials when applicable)

*Level 1 and Level 2 technician positions

3 months temp-to-hire

Essential Functions:

Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.

• Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.

• Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.

• Processes timely and accurate information to ensure compliance with vendor warranty requirements.

• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.

• Adheres to client policies and procedures while maintaining the integrity of the customer’s data.

• Maintains and updates work order tickets in client’s ITSM tool.

• Coordinates across multiple departments/vendors to provide support.

• Represents in a professional and businesslike manner and communicates effectively with customers and associates.

• Interacts with the customer when responding to technical questions or requests for information.

Maintains regular attendance.

• Other duties as assigned by management.

Required Education, Knowledge, and Experience:

Must have a high school diploma or equivalent; College degree in a related field is preferred.

• 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.

• Experience with various versions of Microsoft operating systems.

• Experience with various versions of Microsoft Office Suites.

• Some experience with AD and imaging software.

• Knowledge of industry quality standards.

• Client-required certifications, if needed.