Customer Service Representative

Customer Service Representative
Des Plaines, IL
Full Time-Direct Hire; Full Benefits
Pay: $12-$15/hour


**Remote to start, but onsite expectation once COVID restrictions are lifted.
 

Responsibilities:

  • Coordinating activities of Customer Service Department
  • Coordinating and evaluating activities of Customer Service Associates and

providing their performance feedback

  • Cooperating and collaborating with other departments in identifying opportunities to improve overall performance of the organization
  • Actively communicating with the Director of Customer Service
  • Investigating and solving customer complaints
  • Preparing reports pertaining to department activities
  • Assisting Director of Customer Service in organizing training for Customer Service employees to improve over all performance
  • Performing additional duties as assigned

Skills and Abilities :

  • Qualified candidate must possess outstanding verbal and writing skills.
  • Must have excellent computer skills related to MS office and other office applications
  • Require excellent Data Entry skills with high accuracy.
  • Must be able to multi task and work with minimal supervision.
  • Must be able to work under pressure and meet deadlines.
  • Must demonstrate professionalism, confidentiality and team work.

Education and Training:

  • Bachelors degree in food science or related field
  • Must have knowledge of Halal, Halal terminologies and Halal certification
  • 2-3 years of work experience in a Data Entry and Customer Service