Customer Service Associate

Our federal contracting company is looking for a Customer Service Associate who can assist clients with issues and help to maintain high customer service levels. The Customer Service Associate will be responsible for taking a high volume of incoming calls and addressing customer issues and concerns. The successful candidate will be required to develop a comprehensive understanding of our customer service policies, be able to effectively deescalate situations, and stay calm in a fast-paced work environment.

Responsibilities

Answering calls from clients to learn about and address their needs, complaints, or other issues.
Responding accurately to callers and helping with possible solutions to ensure the client feels valued.
Engaging in active listening with callers, confirming information, and diffusing angry clients, as needed.
Assisting manager with tasks, as needed.
Contacting vendors in order to help resolve client issues.
Adhering to all company policies and procedures.

Requirements

Bachelor’s degree is preferred, but not required.
Minimum of 2 years customer service required.
Proficiency with Office 365, along with strong typing skills.
Exceptional customer service, active listening, and verbal/written communication skills.
Strong time management and stress management skills.

Full time position

ASAP start date

Competitive compensation