Customer Service Associate

Our federal contracting company is looking for a Customer Service Associate who can assist clients with issues and help to maintain high customer satisfaction levels. The Customer Service Associate will be responsible for taking a high volume of incoming calls from our federal clients. The successful candidate will be required to develop a comprehensive understanding of our customer service policies, demonstrate exceptional communication skills, and apply strong problem-solving skills.

Responsibilities

Answering calls from federal clients to learn about and address their needs, complaints, or other issues.
Responding accurately to callers and helping with possible solutions to ensure the client feels valued.
Engaging in active listening with callers, confirming information, and following up as appropriate.
Assisting manager with tasks, as needed.
Contacting vendors in order to help resolve client issues.
Adhering to all company policies and procedures.

Requirements

Bachelor’s degree is preferred, but not required.
Minimum of 2 years customer service required.
Proficiency with Office 365, along with strong typing skills.
Exceptional customer service, active listening, and verbal/written communication skills.
Strong time management and stress management skills.