Customer Service Associate

Customer Service Associate

 

Our federal contracting company is looking for a Customer Service Associate who can assist clients with issues and help to maintain high customer satisfaction levels. The Customer Service Associate will be responsible for taking a high volume of incoming calls from our federal clients. The successful candidate will be required to develop a comprehensive understanding of our customer service policies, demonstrate exceptional communication skills, and apply strong problem-solving skills.

 

Responsibilities

  • Answering calls from federal clients to learn about and address their needs, complaints, or other issues.
  • Responding accurately to callers and helping with possible solutions to ensure the client feels valued. 
  • Engaging in active listening with callers, confirming information, and following up as appropriate.   
  • Assisting manager with tasks, as needed.
  • Contacting vendors in order to help resolve client issues.
  • Adhering to all company policies and procedures.  

Requirements

  • Bachelor’s degree is preferred, but not required.
  • Minimum of 2 years customer service required.
  • Proficiency with Office 365, along with strong typing skills.
  • Exceptional customer service, active listening, and verbal/written communication skills. 
  • Strong time management and stress management skills.